L89z FAQ — answers to all your questions
Clear Answers, Right Here

No. Under l89z rules, each person may only open one account. If multiple accounts are detected, all of them may be permanently closed and the balances forfeited. Enjoy all the benefits with a single account.

Yes, once registration is complete and your mobile number is verified, you can access your account. However, you will need to deposit funds before placing bets or making withdrawals. Withdrawals may be restricted until identity verification (KYC) is completed.

Click "Forgot password?" on the login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use it to set a new password and log back in. The whole process takes just 3–5 minutes.

Yes, you can close your account at any time by contacting our support team. Make sure to withdraw any remaining balance before closing. A self-exclusion option is also available as part of our responsible gaming commitment.

Deposits on l89z are easy via bKash, Nagad, Rocket, Upay, and bank transfer. Mobile banking methods are the fastest — your balance is usually updated within 5 minutes.

The minimum deposit on l89z is BDT 200. The maximum limit may vary depending on the payment method and account type. For larger deposits, use bank transfer or contact support.

Withdrawals via mobile banking (bKash/Nagad/Rocket) are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer if KYC verification is pending.

Wait 5–10 minutes first. If your balance still has not updated, save your transaction ID or reference number and contact support via live chat. Issues are usually resolved within 30 minutes. Do not make a second payment.

l89z generally does not charge any fees for withdrawals. However, your mobile banking provider's own service charges may apply. Withdrawals from bonus funds require wagering conditions to be met first. See the Terms & Conditions page for full details.

Once you complete registration as a new member and make your first deposit, the welcome bonus is automatically credited to your account. The bonus amount and terms may change from time to time. Log in to see the current offer.

Wagering means you must place bets with your bonus funds a set number of times before withdrawing. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to place BDT 10,000 in bets. Each bonus has its own terms — log in and check the Offers page for details.

Free Spins can only be used on specific slot games. After logging in, go to the "My Bonuses" section on your dashboard to see your available Free Spins and their expiry dates. Any unused Free Spins will be automatically cancelled once they expire.

Yes, l89z regularly offers daily cashback, weekly reload bonuses, and exclusive promotions for special occasions. Logging in daily and staying active also unlocks special loyalty rewards.

The minimum bet in most games and Sports Betting markets starts from BDT 10. Slots may have a minimum of BDT 20 per spin. Live Casino table limits vary by table. Maximum bet limits are also set per game.

l89z servers save the results of all games. Once your connection is restored, log back in to see your game status and results. Round outcomes are determined server-side, so a connection issue will not affect the result.

Yes, l89z supports in-play and live betting. Odds update in real time during a match, and you can place bets at any point. A fast internet connection makes the live betting experience smoother and more responsive.

Yes, l89z uses 256-bit SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. Visit our Privacy Policy page to learn more.

Go to Account Settings and find the 2FA option under the "Security" section. You can use OTP-based verification via mobile number or an Authenticator app. Enabling 2FA adds an extra verification step to every login, making your account significantly more secure.

Change your password immediately and notify support via live chat. The support team will temporarily suspend your account and investigate. Never click suspicious links received by email or SMS. l89z will never ask for your password or OTP.

KYC (Know Your Customer) verification is required for financial security and fraud prevention. Uploading a photo of your National ID or passport typically completes verification within 24 hours. Once verified, your withdrawal limit increases and your account becomes fully active.

The fastest way to reach l89z is via live chat — click the chat icon in the bottom-right corner on any page of the site. You can also contact us by email. The support team is available 24/7, 7 days a week.

Providing accurate details about your issue helps us resolve it faster. Share your account username or registered mobile number, the date and time of the issue, a transaction ID (for payment-related problems), and any screenshots — this gives our support team everything they need to assist you effectively.

General complaints are typically resolved within 24–48 hours. Financial disputes may take longer due to the verification process. Complex cases can take up to 7 business days. You will be kept informed of your complaint's progress by email.