Privacy & Security

L89z Privacy Policy – Your Information Is Safe with Us

L89z places the highest importance on protecting your personal information. Read this Privacy Policy to understand how we handle your data.

Last Updated: January 1, 2026 | English Version

Our commitment: l89z respects your privacy. We never sell your personal information to third parties. This Policy clearly sets out what we collect, how we use it, and how we keep it secure.

1Introduction

L89z ("we", "platform") is an online betting and gaming service operating for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect the personal information of our platform users ("you", "member").

By using the l89z platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this Policy, please discontinue use of the platform.

This Policy is to be read alongside our Terms and Conditionsapplies in conjunction with. Both documents should be read together.

2Data Collection

L89z collects two types of information from you: information you voluntarily provide, and information collected automatically. A detailed breakdown of each category is outlined below.

Information Provided Directly

  • Registration Details: Full name, mobile number, email address, date of birth, and password.
  • Identity Verification (KYC): A copy of your national ID, passport, or driving license.
  • Payment Details: Mobile banking numbers (bKash, Nagad, Rocket) or bank account details.
  • Contact Information: Messages and information you send via support chat or email.
  • Profile Information: Your preferred games, betting history, and settings.

Automatically Collected Information

  • Device Information: Device type, operating system, and browser version.
  • Log Data: IP address, login time, pages visited, and session duration.
  • Location Data: Approximate location based on IP address (at city/country level).
  • Cookies & Tracking: Session cookies, performance cookies, and preference cookies.

Important: l89z will never ask for your password, PIN, or full payment details via email, chat, or phone. Any such request should be treated as fraudulent.

Data Collection Summary

Data Type Collection Time Mandatory?
Name & Contact At Registration Yes
Date of Birth At Registration Yes (Age Verification)
Identity Document KYC Verification Timeframe Above a Specified Threshold
Payment Information At the Time of Deposit/Withdrawal Yes
Device & Log Data Each Session Automatic

3Purpose of Data Use

L89z uses your information only for specific, legitimate purposes. We never collect or use your data unnecessarily. All purposes for which we use your information are clearly listed below.

  • Account Management: Creating, verifying, and keeping your account secure.
  • Service Delivery: Ensuring uninterrupted delivery of betting, gaming, and payment services.
  • Identity Verification: Age verification (18+) and fraud prevention.
  • Transaction Processing: Deposits and withdrawals processed securely.
  • Customer Support: Resolving issues, handling complaints, and providing assistance.
  • Security Assurance: Detecting and preventing suspicious activity.
  • Legal Obligations: Meeting regulatory requirements.
  • Service Improvement: Analyzing platform usage to improve your experience.
  • Promotional Communications: Notifying you of offers and updates with your consent.
  • Responsible Gaming: Identifying unusual gaming patterns to provide assistance.

You may unsubscribe from promotional emails or messages at any time. This will not affect your access to core services.

4Data Sharing Policy

L89z does not sell, rent, or commercially transfer your personal information to any third party. However, in limited circumstances, certain information may be shared with trusted partners.

When Your Information May Be Shared

  • Payment Provider: Exclusively for processing transactions with bKash, Nagad, Rocket, and bank transfers.
  • Legal Authorities: Upon court orders, government investigations, or valid requests from regulatory bodies.
  • Technology Service Providers: Cloud hosting and cybersecurity providers (under strict confidentiality agreements).
  • Fraud Prevention: Relevant authorities in investigations related to money laundering or fraud.

What We Never Do

  • Selling your information to advertisers.
  • Sharing your betting history with unauthorized third parties.
  • Transferring your information for marketing purposes without your consent.

All our third-party partners operate under strict Data Protection Agreements (DPA) and cannot use your information beyond what l89z has authorized.

5Cookies & Tracking Technologies

L89z uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

Cookie Type Purpose Duration
Essential Cookies Login Sessions & Security When the session ends
Functional Cookies Remembering your language, preferences, and settings 1 Year
Performance Cookies Site Performance Analysis 3 Months
Security Cookies Fraud Detection 6 Months

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6Data Retention Period

L89z does not retain your information beyond what is necessary. Separate retention periods are defined for different types of data.

  • Account Information: For the duration the account is active and for 5 years after closure.
  • Transaction Records: 7 years, in accordance with financial regulatory requirements.
  • KYC Documents: 5 years from the date of the last transaction.
  • Support Contact: 2 years after the issue is resolved.
  • Log & Session Data: 90 days.
  • Cookie Data: By cookie type (see the table above).

Once the retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

7Your Rights

As a member of l89z, you have rights over your own personal information. Contact our support team to exercise any of these rights.

Your Rights

Your Data Protection Rights

L89z ensures you have full control over your data.

Right to Access

You may request to view the information we hold about you. We will provide the complete details within 30 days.

Right to Rectification

If any of your information is incorrect or outdated, you may request a correction. This can be done through your account settings or by contacting support.

Right to Erasure

You may request deletion of your data under certain circumstances. Some data may be retained due to legal obligations.

Right to Data Portability

You may request an export of your data in a standard format (CSV/JSON).

Right to Restrict Processing

You may request that processing of your data be temporarily suspended under certain circumstances.

Right to Object

You can object to promotional communications or profiling at any time. We will act on your request immediately.

8Security Measures

L89z uses the latest industry-standard technology to protect your information. Our security framework operates across multiple layers so that if one layer fails, the others continue to provide protection.

  • SSL/TLS Encryption: All communications are secured with 256-bit SSL encryption.
  • AES-256 Storage Encryption: All sensitive data stored in the database is encrypted.
  • Two-Factor Authentication (2FA): An additional security layer applied at account login.
  • Firewall & DDoS Protection: Protecting the platform from cyberattacks.
  • Regular Security Audits: Penetration testing conducted by third-party security experts.
  • Employee Training: All employees have completed rigorous data protection training.

Stay vigilant: Use a strong password, avoid logging in on other people's devices, and contact us immediately if you notice anything suspicious.

9Children's Privacy

L89z is strictly an adults-only (18+) platform. We do not knowingly collect personal information from anyone under the age of 18.

  • Age verification is carried out at the time of registration.
  • If we become aware that an account was created by a minor, it will be closed immediately and any collected data will be deleted.
  • If parents believe their child is using our platform, please contact our support team immediately.

No one under the age of 18 may register on l89z. If age verification fails, the registration process will be stopped automatically.

10Policy Updates

L89z reserves the right to update this Privacy Policy at any time. We will notify you in different ways depending on the nature of the changes.

  • Minor Changes: By updating the "Last Updated" date at the top of this page.
  • Major Changes: Via notification to your registered email or on the platform.
  • After the Update: Continued use of the platform will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay up to date. Last updated: January 1, 2026

11Contact

Contact us for any questions, complaints, or requests to exercise your rights regarding the Privacy Policy.

  • Email: [email protected]
  • Live Chat: Available on the platform around the clock (24/7)
  • Response Time: Usually within 72 hours

We process data protection requests within 30 days and notify you in writing.

Why l89z Is Safe

Our 6 Commitments to Protecting Your Information

Every piece of your information is stored with the utmost care at l89z.

256-bit SSL Encryption

Every transaction and communication is protected by military-grade encryption. No one can intercept your information in transit.

Your Data Is Never Sold

L89z never sells your personal information to third parties. Your data is used solely to provide our services.

Two-Factor Security

Enable 2FA to add a second layer of security to your account. Even if your password is compromised, your account stays protected.

Full Control in Your Hands

You have the full right to view, correct, delete, or export your data — submit a request at any time.

Stored for a Defined Period

No data is kept beyond its defined retention period. It is automatically and securely deleted once that period expires.

Regular Security Audits

Regular penetration testing and security assessments are conducted by independent experts.

Frequently Asked Questions

Privacy Policy FAQs

Absolutely not. l89z never sells, rents, or commercially transfers your personal data to third parties. Data is shared only on a limited basis for payment processing and legal compliance.

Even after an account is closed, certain information must be retained for a specified period due to legal and regulatory requirements. Transaction records are generally kept for 7 years and account information for 5 years, after which data is permanently deleted.

Yes, that is your right. Submit a data access request by contacting support, and we will provide a complete copy of all your information within 30 days.

Promotional messages are sent only with your consent. You can withdraw that consent at any time through your account settings or by contacting support. Essential security messages will always be sent regardless.

Due to cloud services and technology infrastructure, some data may be stored on international servers. In all such cases, strict data protection agreements are in place to ensure the same level of security is maintained.
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